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Regulation 11 Complaints

Original text. Later amendments are not shown.

(1)

The licensing authority shall consider any complaints which it receives relating to the provision of facilities for adventure activities by licence-holders and shall, if it considers it necessary, cause those complaints to be investigated.

(2)

Following the investigation of a complaint the authority shall take such action as it considers appropriate and, in particular, it may—

(a)

revoke or vary the relevant licence in accordance with regulation 10;

(b)

refer the matter to the relevant enforcing authority.

(3)

Where a complaint has been investigated by the authority the authority shall advise the complainant of the result of that investigation and of any action taken by it in consequence.