OpenLegislation

The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (revoked)

S.I. 2015/542 · Made 16 March 2015 · Extends to United Kingdom

Up to date with all changes known to legislation.gov.uk, revised to 6 April 2026.

Consumer Protection

Made 16th March 2015

Laid before Parliament 17th March 2015

Coming into force

for the purposes of Parts 1 to 3 7th April 2015

for the purposes of Parts 4 & 5 9th July 2015

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Annotations to the whole text

Textual amendments

F1

Regulations revoked (6.4.2026) by Digital Markets, Competition and Consumers Act 2024 (c. 13), s. 339(1), Sch. 27 para. 10; S.I. 2026/284, regs. 1(2), 2(1)(5)

Contents

  1. Part 1: General Repealed
  2. 1Citation and commencement Repealed
  3. 2Review Repealed
  4. 3“Consumer” and “trader” Repealed
  5. 4“ADR entity” Repealed
  6. 5Other definitions Repealed
  7. 6Interpretation Repealed
  8. 7Contracts to which these Regulations do not apply Repealed
  9. Part 2: Competent Authorities and ADR Entities Repealed
  10. 8Functions and designation of competent authorities Repealed
  11. 8AConsumer information regarding the ODR platform Repealed
  12. 9Assessment of application to become an ADR entity Repealed
  13. 10Listing of ADR entities Repealed
  14. 11Ongoing information obligations of an ADR entity Repealed
  15. 12Ongoing assessment of an ADR entity Repealed
  16. 13Removal of approval Repealed
  17. 14Notification of the consolidated ADR entity list Repealed
  18. 14AThe ADR entity’s duty to cooperate Repealed
  19. 14BAgreement to submit disputes to an ADR entity Repealed
  20. 14CBinding outcome requirements Repealed
  21. 15Fees payable to the Secretary of State Repealed
  22. 15AFees payable to the Financial Conduct Authority Repealed
  23. 16Consequential amendments Repealed
  24. Part 3: Functions of the Secretary of State Repealed
  25. 17Designation of single point of contact Repealed
  26. 18Functions of the Secretary of State Repealed
  27. Part 4: Trader information requirements Repealed
  28. 19Consumer information by traders Repealed
  29. 19AConsumer information by online traders and online marketplaces regarding the ODR platform Repealed
  30. Part 5: Enterprise Act 2002 Repealed
  31. 20Amendment to Schedule 13 to the Enterprise Act 2002 Repealed
  32. Signature
  33. Schedule 1: Competent Authorities Repealed
  34. 1Part 1 Repealed
  35. 2Part 2 Repealed
  36. Schedule 2: Information that an ADR applicant must supply Repealed
  37. Paragraph Repealed
  38. Schedule 3: Requirements that a competent authority must be satisfied that the person meets Repealed
  39. 1Alternative dispute resolution services offered by the person Repealed
  40. 2Access to the ADR entity Repealed
  41. 3Expertise, Independence and Impartiality Repealed
  42. 4Conflict of interests procedure Repealed
  43. 5Transparency Repealed
  44. 6Effectiveness Repealed
  45. 7Fairness Repealed
  46. 8Paragraph 8 Repealed
  47. 9Paragraph 9 Repealed
  48. 10Paragraph 10 Repealed
  49. 11Legality Repealed
  50. 12Paragraph 12 Repealed
  51. 13Grounds to refuse to deal with a dispute Repealed
  52. 13AGrounds to refuse to deal with a dispute Repealed
  53. 14Paragraph 14 Repealed
  54. 14AParagraph 14A Repealed
  55. 15Paragraph 15 Repealed
  56. 16Paragraph 16 Repealed
  57. 17Compliance with the Online Dispute Resolution Regulation Repealed
  58. 18Compliance with the Online Dispute Resolution Regulation Repealed
  59. 19Compliance with the Online Dispute Resolution Regulation Repealed
  60. Schedule 4: Information to be included in the list maintained by a competent authority Repealed
  61. Paragraph Repealed
  62. Schedule 5: Information to be included in an ADR entity's annual activity report Repealed
  63. Paragraph Repealed
  64. Schedule 6: Information which an ADR entity must communicate to the relevant competent authority every two years Repealed
  65. Paragraph Repealed
  66. Schedule 7: Consequential amendments Repealed
  67. 1Financial Services and Markets Act 2000 Repealed
  68. Schedule 8LISTED DIRECTIVE Repealed
  69. Explanatory note

1Citation and commencementF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2ReviewF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3“Consumer” and “trader”F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4“ADR entity”F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5Other definitionsF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6InterpretationF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7Contracts to which these Regulations do not applyF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8Functions and designation of competent authoritiesF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8AConsumer information regarding the ODR platformF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9Assessment of application to become an ADR entityF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10Listing of ADR entitiesF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11Ongoing information obligations of an ADR entityF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12Ongoing assessment of an ADR entityF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13Removal of approvalF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14Notification of the consolidated ADR entity listF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14AThe ADR entity’s duty to cooperateF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14BAgreement to submit disputes to an ADR entityF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14CBinding outcome requirementsF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15Fees payable to the Secretary of StateF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15AFees payable to the Financial Conduct AuthorityF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16Consequential amendmentsF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17Designation of single point of contactF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18Functions of the Secretary of StateF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19Consumer information by tradersF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19AConsumer information by online traders and online marketplaces regarding the ODR platformF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

20Amendment to Schedule 13 to the Enterprise Act 2002F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Signature

F1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1Alternative dispute resolution services offered by the personF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2Access to the ADR entityF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3Expertise, Independence and ImpartialityF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4Conflict of interests procedureF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5TransparencyF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6EffectivenessF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7FairnessF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11LegalityF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13Grounds to refuse to deal with a disputeF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13AGrounds to refuse to deal with a disputeF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14AF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17Compliance with the Online Dispute Resolution RegulationF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18Compliance with the Online Dispute Resolution RegulationF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19Compliance with the Online Dispute Resolution RegulationF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1Financial Services and Markets Act 2000F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Schedule 8LISTED DIRECTIVEF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Explanatory note

F1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .