Paragraph 8 Complaints under the scheme: investigation and determinationI1

United Kingdom Not yet in force

(1)

The scheme must include provision about the investigation and determination by the new homes ombudsman of complaints made under the scheme.

(2)

That provision must include provision—

(a)

requiring the new homes ombudsman, in determining a complaint, to have regard to any code of practice issued or approved under section 142,

(b)

for the new homes ombudsman to require members of the scheme to provide information, and

(c)

for the new homes ombudsman to require members of the scheme to provide complainants whose complaints are determined to be well-founded with any one or more of the forms of redress in paragraph 9.

Annotations

Commencement

I1: Sch. 9 para. 8 not in force at Royal Assent, see s. 170(5)