Regulation 6 Action upon receipt of notice of complaint
(1)
Upon receiving a notice of complaint in accordance with regulation 5, the Tribunal shall–
(a)
send an acknowledgement of receipt to the complainant;
(b)
enter particulars of the complaint in a register maintained by the Tribunal for that purpose; and
(c)
send a copy of the notice of complaint to the bus operator.
(2)
Upon receiving a copy of the notice of complaint in accordance with paragraph (1)(c), the bus operator shall within 21 days send to the Tribunal a copy of–
(a)
the original representations contained in the relevant complaint;
(b)
its response to those representations; and
(c)
its response to the notice of complaint.