Paragraph 11

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

Sch. 4 para. 6(b) omitted by Care Standards Act 2000 (Establishments and Agencies) 2004 reg. 2(7)(a)
Sch. 4 para. 6(g) added by Care Standards Act 2000 (Establishments and Agencies) 2004 reg. 2(7)(b)
Sch. 4 para. 6 word substituted by Care Standards Act 2000 (Establishments and Agencies) 2002 reg. 3(4)

A record of all complaints made by service users or representatives or relatives of service users or by persons working at the care home about the operation of the care home, and the action taken by the registered person in respect of any such complaint.