Regulation 35 Formal consideration

Complaints that are dealt with by way of formal consideration M1 must be resolved as soon as reasonably practicable and in any event within 35 working days of the request for formal consideration.

The outcome of a formal consideration must be confirmed in writing by the registered person to the complainant and must summarise the nature and substance of the complaint, the conclusions and the action to be taken as a result.

The registered person must send a copy of a written response to a complaint to the appropriate office and to any local authority which has arranged for the provision of child minding or day care for a relevant child.

The time limit in paragraph (1) may be extended with the agreement of the complainant.

If the complaint has not been resolved within 35 days of the request for formal consideration, the registered person must notify the appropriate office of the complaint and reasons for the delay in resolution.