Regulation 34 Local resolution
England and Wales
Complaints that are dealt with locally M1 must be resolved by the registered person as soon as reasonably practicable and in any event within 14 days.
Where the complaint is resolved under paragraph (1), the registered person must confirm in writing to the complainant the agreed resolution.
The registered person must, at the request of the Welsh Ministers or any local authority which has arranged for the provision of child minding or day care for a relevant child, confirm the local resolution of a complaint.
The time limit in paragraph (1) may be extended for up to a further 14 days with the agreement of the complainant.
Annotations
Marginal citations
- M1
The terms “locally” and “Local resolution” are to be construed in accordance with the principles set out in Listening and Learning: A guide to handling complaints and representations in local authority social services in Wales (ISBN 0 - 11- 091240 - 3) published by the Welsh Assembly Government in 2005.