Regulation 27G How does the right to unwind work in the case of a consumer to business contract?F1F2
United Kingdom
A consumer who has a right to redress in respect of a consumer to business contract has the right to unwind in respect of that contract.
Where paragraph (1) applies—
the consumer has the right to treat the contract as at an end so that the trader and the consumer are released from their obligations under it, and
the consumer has the right within paragraph (5) or (6).
To treat the contract as at an end, the consumer must indicate to the trader that the contract is ended.
An indication under paragraph (3) may be something that the consumer says or does, but it must be clear.
If the trader is able to return the goods to the consumer in the condition they were in when sold by the consumer—
the consumer has a right to the return of the goods, and
the consumer must repay to the trader the amount (if any) that the trader has paid for the goods.
If paragraph (5) does not apply, the consumer has a right to a payment from the trader of the amount (if any) by which the market price of the goods when the trader paid for them exceeds what the trader paid for them.
Annotations
Textual amendments
- F1
Regulations revoked (6.4.2025 with transitional provisions and savings in relation to Pt. 4A, which is continued until regulations are made under s. 233 of the revoking Act) by Digital Markets, Competition and Consumers Act 2024 (c. 13), ss. 251(1), 339(1) (with ss. 235, 243, 252); S.I. 2025/272, reg. 2(1)(3)
- F2
Pt. 4A inserted (with application in accordance with reg. 1(3) of the amending S.I.) by The Consumer Protection (Amendment) Regulations 2014 (S.I. 2014/870), regs. 1(3), 3