Regulation 20 Return pointsI1

a groceries retailer registered by the scheme administrator in accordance with article 27(1) of the Designation Order 2025,

a voluntary return point operator registered by the scheme administrator in accordance with article 31 (registration of voluntary return point operators) of the Designation Order 2025, or

the scheme administrator.

accept an item of scheme packaging F3or returnable packaging returned to the return point,

pay to the consumer a sum equal to the deposit for each item of scheme packaging F4or returnable packaging accepted,

retain the scheme packaging F5or returnable packaging for collection byF6the scheme administrator.

the complaints procedure and the contact details for receipt of any complaint that may be made to that operator from a consumer concerning the operation of the return point, and

the contact details of F7the scheme administrator.

it is not identifiable as scheme packaging F8or returnable packaging,

it is soiled,

it is not intact,

it is not empty,

the return point operator has requested a collection of scheme packaging by F9the scheme administrator and the collection has not been carried out in accordance with F10the scheme administrator’s operational plan, or

F11in relation to a return to a groceries retailer, it is part of a single proposed return by a consumer that contains a number of items of scheme packaging F12or returnable packaging disproportionately greater than the number of scheme articles that F13groceries retailer sells, on average, as part of a single transaction

it is scheme packaging or returnable packaging for a drink which the return point operator does not or would not market, offer for sale or sell for reasons of faith or belief,

in relation to a return to voluntary return point operator, it is part of a single proposed return by a consumer that contains a number of items of scheme packaging or returnable packaging which is greater than the maximum number of items of scheme packaging or returnable packaging that the voluntary return point operator has informed the scheme administrator, as part of its application to operate a voluntary return point, that it will accept.