Paragraph 3

The information required by regulations 3(4) and 5(1) is—

(a)

the name, contact details and website address of the ADR provider;

(b)

the kinds of ADR carried out, including the possible outcomes of each kind;

(c)

the types of consumer contract disputes the ADR provider deals with;

(d)

the sectors and categories of consumer contract disputes covered by the ADR provider;

(e)

the procedures, rules, requirements or practices relating to the carrying out of ADR, including—

(i)

any time limits for referring disputes for ADR;

(ii)

any conditions or other requirements to be met by either (or both) of the parties before, or while, ADR is being carried out; and

(iii)

whether ADR can be conducted orally or in writing;

(f)

the fees or costs payable by either party to a consumer contract dispute that is referred for ADR;

(g)

the language in which consumer contract disputes can be submitted to the ADR provider and in which ADR can be carried out;

(h)

whether the outcome of ADR is binding;

(i)

the grounds on which the ADR provider may refuse to deal with a given consumer contract dispute; and

(j)

the process for handling complaints.