OpenLegislation

Paragraph 1 Criterion 1: information for consumersI1I2

United Kingdom

(1)

The ADR provider provides consumers generally with accessible information about the ADR that it carries out or for which it makes special ADR arrangements.

(2)

The information provided should include (among other things) information about—

(a)

the kinds of ADR it carries out or for which it makes special ADR arrangements (including the possible outcomes of each kind);

(b)

the types of dispute it deals with (whether by carrying out ADR or making special ADR arrangements);

(c)

the procedures adopted in relation to ADR carried out by it or for which it makes special ADR arrangements;

(d)

any fees or costs payable by either party to a dispute that is referred for ADR.

Annotations

Commencement

I1

Sch. 26 para. 1 not in force at Royal Assent, see s. 339(1)

I2

Sch. 26 para. 1 in force at 6.4.2026 by S.I. 2026/284, regs. 1(2), 2(1)(4)