Regulation 15 Staffing
Where an agency is acting otherwise than as an employment agency, the registered person shall, having regard to the size of the agency, the statement of purpose and the number and needs of the service users, ensure that—
there is at all times an appropriate number of suitably skilled and experienced persons employed for the purposes of the agency;
appropriate information and advice are provided to persons employed for the purposes of the agency, and are made available to them at their request, in respect of—
service users and their needs in respect of personal care; and
the provision of personal care to service users;
suitable assistance and where necessary, appropriate equipment, is provided to persons working for the purposes of the agency, and is made available to them at their request, in respect of the provision of personal care to service users;
suitably qualified and competent persons are available to be consulted during any period of the day in which a person is working for the purposes of the agency; and
neither of the following circumstances, that is—
the employment of any persons on a temporary basis for the purposes of the agency; and
any arrangements made for persons to work as domiciliary care workers on a temporary basis for those purposes,
will prevent service users from receiving such continuity of care as is reasonable to meet their needs for personal care.
The registered person shall ensure that each employee of the agency—
receives training and appraisal which are appropriate to the work he is to perform;
receives suitable assistance, including time off, for the purpose of obtaining qualifications appropriate to such work;
is provided with a job description outlining his responsibilities.
The registered person shall take such steps as may be necessary to address any aspect of the performance of a domiciliary care worker which is found to be unsatisfactory.
The registered person shall ensure that each employee receives appropriate supervision.