Regulation 16 Staff handbook
(1)
Where the agency is acting otherwise than as an employment agency, the registered person shall prepare a staff handbook and provide a copy to every member of staff.
(2)
The handbook prepared in accordance with paragraph (1) shall include a statement as to—
(a)
the conduct expected of members of staff, and disciplinary action which may be taken against them;
(b)
the role and responsibilities of domiciliary care workers and other staff;
(c)
record keeping requirements;
(d)
recruitment procedures; and
(e)
training and development requirements and opportunities.