Regulation 27 Redress

(1)

The Regulator may direct an authorised person who has failed to comply with the rules or a code of practice to make redress, in a specified way or form, to a person aggrieved by that failure.

(2)

The forms of redress may include, but are not limited to—

(a)

an apology;

(b)

the re-doing, without charge to the aggrieved person, of work improperly done; or

(c)

in a case in which the failure consists of the charging of an unjustifiable fee, the refund of all or part of the fee.

(3)

For the purposes of paragraph (2)(c), a fee is unjustifiable if it should not have been charged.

(4)

Before giving such a direction, the Regulator—

(a)

must notify the authorised person of the proposed direction, and the reasons for giving it;

(b)

must give the authorised person a reasonable opportunity to make submissions in relation to the proposed direction; and

(c)

must take any such submission into account in deciding whether to give the direction.