Regulation 57 Eligible complaints – breach of the relevant requirements
An eligible complaint in respect of a breach of the relevant requirements is a complaint by the improver or the bill payer—
(a)
in relation to a breach by the green deal provider or the green deal installer—
(i)
to the green deal provider; and
(ii)
which the provider is required to handle under the code of practice; and
(b)
in relation to a breach by the green deal assessor—
(i)
to the green deal assessor; and
(ii)
which the assessor is required to handle under the code of practice.