Chapter 1 Interpretation, scope, complaints

1. 51Interpretation – Part 8
2. 52No sanctions without receipt of complaints or information
3. 53Sanctions
4. 54Enforcement undertakings
5. 55Eligible complaints – breach of the consent provision
6. 56Eligible complaints – breach of the disclosure and acknowledgment provisions
7. 57Eligible complaints – breach of the relevant requirements
8. 58Eligible complaints – failure to take consumer credit modifying step
9. 59Referral of eligible complaints to the Secretary of State
10. 60Complaints where there is no green deal provider