OpenLegislation

Paragraph 18 Conditions relating to access to the scheme by post or telephone

Original text. Later amendments are not shown.

The scheme must provide that, where necessary in order to access the service—

(a)

a tenant may—

(i)

submit a complaint and other documents relating to the scheme, and

(ii)

receive documents relating to the scheme from the scheme administrator,

by post;

(b)

a residential landlord may apply to become a member of the scheme by post or by telephone;

(c)

a scheme member may—

(i)

submit documents relating to the scheme, and

(ii)

receive documents relating to the scheme from the scheme administrator,

by post;

(d)

a tenant or a scheme member may submit a complaint about the operation of the scheme by post or by telephone.