Regulation 5 Approval of a tenancy deposit scheme
The Department shall not approve a tenancy deposit scheme where:—
the scheme is not of a description prescribed in Part 3 (description of schemes);
the scheme administrator and the scheme do not satisfy the requirements of Part 4 (financing and accountability requirements);
the scheme administrator does not satisfy the requirements of Part 6 (dispute resolution);
the scheme does not include a customer service facility which is available to users of tenancy deposit schemes for the purposes of, in particular:—
handling enquiries in relation to the tenancy deposit scheme whether made by telephone, letter, or electronic means; and
dealing with complaints about the tenancy deposit scheme, including complaints about the service provided by the scheme administrator;
the tenancy deposit scheme is not available to all landlords, including those living outside of the Northern Ireland jurisdiction but operating in Northern Ireland, and their tenants.