Schedule STANDARDS OF PERFORMANCE – PRACTICE AND PROCEDURE FOR DETERMINATIONS

England, Wales and Scotland

1. 1Determination of disputes
2. 2Timetable for the determination of individual disputes
3. 3Procedure for the determination of individual disputes
4. 4Determination of multiple disputes
5. 5Timetable for determination of multiple disputes
6. 6Procedure for the determination of multiple disputes
7. 7Written statements
8. 8Production of documents and other evidence
9. 9Oral hearings
10. 10Customer representatives for multiple disputes
11. 11Collection of information in multiple disputes
12. 12Payments to customers
13. 13Set-off
14. 14Costs
15. 15Interpretation