Paragraph 1 Determination of disputesI1

England, Wales and Scotland

(1)

This Schedule applies where a dispute to which regulation 11 applies has arisen between a supplier and a customer.

(2)

A dispute to which this Schedule applies—

(a)

may be referred to the Authority by any party or, with the agreement of any party, by Citizens Advice F1, Citizens Advice Scotland or Consumer Scotland; and

(b)

on such reference, must be determined by order made by the Authority.

(3)

In making an order under this Schedule, the Authority must include in the order the reasons for reaching its decision with respect to a dispute.

Annotations

Textual amendments

F1: Words in Sch. para. 1(2)(a) substituted (13.1.2022) by The Consumer Scotland Act 2020 (Consequential Provisions and Modifications) Order 2022 (S.I. 2022/34), art. 1(1), Sch. para. 11(2) (with art. 5)

Commencement

I1: Sch. para. 1 in force at 1.1.2016, see reg. 1(1)