Regulation 60 Increases in charges and other changes in relation to supply contractsI1

England, Wales and Scotland

(1)

A supplier must not, in respect of energy supplied under a supply contract, unreasonably—

(a)

increase the rates at which it charges any amounts payable by the customer under the supply contract,

(b)

expose a customer to any additional risk, or

(c)

change any of the following so they are less favourable to the customer—

(i)

the terms of the supply contract;

(ii)

the terms on which the supplier offers to enter into supply contracts;

(iii)

the process by which prices or charges payable under supply contracts are set;

(iv)

the way in which the supplier exercises its rights under its supply contracts.

(2)

For the purposes of determining whether a supplier has behaved unreasonably in doing any of the things referred to in paragraph (1)(a) to (c)—

(a)

a supplier’s conduct is, in particular, unreasonable if, and to the extent that, the conduct, or the supplier’s ability to retain the customer as a customer while engaging in it, is facilitated by the existence or operation of the scheme;

(b)

it is, in particular, reasonable for a supplier to increase its charges—

(i)

to its customers collectively, by an amount that in aggregate does not exceed the efficiently incurred costs of complying with these Regulations;

(ii)

to any customer, by an amount that does not exceed its fair and reasonable share of such efficiently incurred costs.

Annotations

Commencement

I1: Reg. 60 in force at 26.4.2023, see reg. 1(1)