Regulation 9 Referral of consumers from the consumer advice schemeF4

England, Wales and Scotland

(1)

Each regulated provider must, after discussion with F1the consumer advocacy bodies, put in place appropriate arrangements to deal effectively with referrals to it from F2the consumer advocacy bodies of consumer complaints and, if appropriate, complainants.

(2)

The arrangements required by paragraph (1) must set out a process by which F3the consumer advocacy bodies may make such referrals to the regulated provider.

Annotations

Textual amendments

F1: Words in reg. 9(1) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 23(4)(b)(i) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F2: Words in reg. 9(1) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 23(4)(b)(ii) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F3: Words in reg. 9(2) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 23(4)(c) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F4: Words in reg. 9 heading substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 23(4)(a) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)