Paragraph 86 ComplaintsF1
Where the national accreditation body has received a complaint concerning the verifier from the regulator, the maritime operator, or other interested parties, the national accreditation body must, within a reasonable time but no later than three months from the date of its receipt—
(a)
decide on the validity of the complaint;
(b)
ensure that the verifier concerned is given the opportunity to submit its observations;
(c)
take appropriate actions to address the complaint;
(d)
record the complaint and action taken;
(e)
respond to the complainant.