Section 11 Procedure in respect of investigations.
United Kingdom
Where F1the Commissioner proposes to conduct an investigation pursuant to a complaint under F2section 3(1), he shall afford—
to the health service body concerned, and
to any other person who is alleged in the complaint to have taken or authorised the action complained of,
an opportunity to comment on any allegations contained in the complaint.
Where F4the Commissioner proposes to conduct an investigation pursuant to a complaint under section 3(1A), he shall afford—
to the family health service provider, and
to any person by reference to whose action the complaint is made (if different from the family health service provider),
an opportunity to comment on any allegations contained in the complaint.
Where F5the Commissioner proposes to conduct an investigation pursuant to a complaint under section 3(1C), he shall afford—
to the independent provider concerned, and
to any other person who is alleged in the complaint to have taken or authorised the action complained of,
an opportunity to comment on any allegations contained in the complaint.
Where F7the Commissioner proposes to conduct an investigation pursuant to a complaint under section 3(1E), he shall afford to the person or body whose maladministration is complained of an opportunity to comment on any allegations contained in the complaint.
An investigation shall be conducted in private.
In other respects, the procedure for conducting an investigation shall be such as the Commissioner considers appropriate in the circumstances of the case, and in particular—
he may obtain information from such persons and in such manner, and make such inquiries, as he thinks fit, and
he may determine whether any person may be represented, by counsel or solicitor or otherwise, in the investigation.
F8The Commissioner may, if he thinks fit, pay to the person by whom the complaint was made and to any other person who attends or supplies information for the purposes of an investigation—
sums in respect of expenses properly incurred by them, and
allowances by way of compensation for the loss of their time.
Payments F9made by F10the Commissioner F11... under this subsection shall be in accordance with such scales and subject to such conditions as may be determined by the Treasury F12....
The conduct of an investigation F13pursuant to a complaint under section 3(1) shall not affect any action taken by the health service body concerned, or any power or duty of that body to take further action with respect to any matters subject to the investigation.
The conduct of an investigation pursuant to a complaint under section 3(1A) or (1C) shall not affect any action taken by the family health service provider or independent provider concerned, or any power or duty of that provider to take further action with respect to any matters subject to the investigation.
Where the person aggrieved has been removed from the United Kingdom under any order in force under the M1Immigration Act 1971 he shall, if the Commissioner so directs, be permitted to re-enter and remain in the United Kingdom, subject to such conditions as the Secretary of State may direct, for the purposes of the investigation.
Annotations
Textual amendments
- F1
Words in s. 11(1) substituted (1.4.2006) by Public Services Ombudsman (Wales) Act 2005 (c. 10), s. 40, Sch. 6 para. 41(2) (with s. 38); S.I. 2005/2800, art. 5(1)(3)
- F2
Words in s. 11(1) substituted (1.4.1996) by 1996 c. 5, s. 3, Sch. 1 para. 3(2); S.I. 1996/970, art. 2(1)
- F3
S. 11(1A)(1B) inserted (1.4.1996) by 1996 c. 5, s. 3, Sch. 1 para. 3(3); S.I. 1996/970, art. 2(1)
- F4
Words in s. 11(1A) substituted (1.4.2006) by Public Services Ombudsman (Wales) Act 2005 (c. 10), s. 40, Sch. 6 para. 41(2) (with s. 38); S.I. 2005/2800, art. 5(1)(3)
- F5
Words in s. 11(1B) substituted (1.4.2006) by Public Services Ombudsman (Wales) Act 2005 (c. 10), s. 40, Sch. 6 para. 41(2) (with s. 38); S.I. 2005/2800, art. 5(1)(3)
- F6
S. 11(1C) inserted (1.6.2004) by Health and Social Care (Community Health and Standards) Act 2003 (c. 43), s. 199(1)(4), Sch. 9 para. 11(3); S.I. 2004/759, art. 7
- F7
Words in s. 11(1C) substituted (1.4.2006) by Public Services Ombudsman (Wales) Act 2005 (c. 10), s. 40, Sch. 6 para. 41(2) (with s. 38); S.I. 2005/2800, art. 5(1)(3)
- F8
Words in s. 11(4) substituted (1.4.2006) by Public Services Ombudsman (Wales) Act 2005 (c. 10), s. 40, Sch. 6 para. 41(3)(a) (with s. 38); S.I. 2005/2800, art. 5(1)(3)
- F9
Words in s. 11(4) inserted (1.7.1999) by 1998 c. 38, s. 112, Sch. 10 para. 9(a) (with ss. 139(2), 143(2)); S.I. 1999/1290, art. 4
- F10
Words in s. 11(4) substituted (1.4.2006) by Public Services Ombudsman (Wales) Act 2005 (c. 10), s. 40, Sch. 6 para. 41(3)(b) (with s. 38); S.I. 2005/2800, art. 5(1)(3)
- F11
Words in s. 11(4) omitted (14.7.2004) by virtue of The Scottish Public Services Ombudsman Act 2002 (Consequential Provisions and Modifications) Order 2004 (S.I. 2004/1823), arts. 1, 17(7)
- F12
Words in s. 11(4) repealed (1.4.2006) by Public Services Ombudsman (Wales) Act 2005 (c. 10), s. 40, Sch. 6 para. 41(3)(c), Sch. 7 (with s. 38); S.I. 2005/2800, art. 5(1)(3)
- F13
Words in s. 11(5) inserted (1.4.1996) by 1996 c. 5, s. 3, Sch. 1 para. 3(4); S.I. 1996/970, art. 2(1)
- F14
S. 11(5A) inserted (1.4.1996) by 1996 c. 5, s. 3, Sch. 1 para. 3(5); S.I. 1996/970, art. 2(1)
Marginal citations
- M1
Modifications
- C1
S. 11(1)(a)(5) modified (1.4.1996) by 1996/709, art. 9(3)(a)(i)(ii)
Notes on the whole Act
Textual amendments
- F1
Act repealed (S.) (23.10.2002) by 2002 asp 11, s. 25(1), Sch. 6 para. 14 (with savings in Sch. 7); S.S.I. 2002/467, art. 2