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Public Services Ombudsman (Wales) Act 2005

2005 c. 10 · Enacted 7 April 2005 · Extends to England and Wales

Not fully up to date. 4 changes made by later legislation have not yet been written into this text, which is revised to 23 July 2019.

See the changes not yet applied
ProvisionChangeMade by
Sch. 6 para. 12(3)repealedHealth Act 2009 Sch. 6
Sch. 6 para. 15(2)(c)omittedRenters’ Rights Act 2025 Sch. 3 para. 8(a)
Sch. 6 para. 15(2)(e)omittedRenters’ Rights Act 2025 Sch. 3 para. 8(a)
Sch. 6 para. 15(3)omittedRenters’ Rights Act 2025 Sch. 3 para. 8(b)

F1An Act to establish and make provision about the office of Public Services Ombudsman for Wales; to make provision about the functions of the Public Services Ombudsman for Wales; to make provision about compensation; to abolish the Commission for Local Administration in Wales and the offices of Welsh Administration Ombudsman, Health Service Commissioner for Wales and Social Housing Ombudsman for Wales; and for connected purposes.

[7th April 2005]

Be it enacted by the Queen's most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—

Annotations to the whole text

Textual amendments

F1

Act repealed in part (23.7.2019) by Public Services Ombudsman (Wales) Act 2019 (anaw 3), ss. 75(1)(2), 77(1) (with s. 74); S.I. 2019/1096, reg. 2

Contents

  1. Part 1: The Public Services Ombudsman for Wales
  2. 1The Public Services Ombudsman for Wales
  3. Part 2: Investigation of complaints relating to listed authorities
  4. Power of investigation
  5. 2Power of investigation
  6. 3Alternative resolution of complaints
  7. Complaints
  8. 4Who can complain
  9. 5Requirements: complaints made to the Ombudsman
  10. 6Requirements: complaints referred to the Ombudsman
  11. Matters which may be investigated
  12. 7Matters which may be investigated
  13. 8Exclusion: matters not relating to Wales
  14. 9Exclusion: other remedies
  15. 10Other excluded matters
  16. 11Decisions taken without maladministration
  17. Decisions not to investigate etc.
  18. 12Decisions not to investigate or to discontinue investigation
  19. Investigation procedure and evidence
  20. 13Investigation procedure
  21. 14Information, documents, evidence and facilities
  22. 15Obstruction and contempt
  23. Reports of investigations
  24. 16Reports of investigations
  25. 17Publicising reports
  26. 18Publicising reports: health care providers
  27. 19Action following receipt of a report
  28. 20Non-action following receipt of a report Not yet in force
  29. 21Reports: alternative procedure
  30. Special reports
  31. 22Special reports
  32. 23Special reports: supplementary
  33. 24Special reports relating to the Welsh Assembly Government etc.
  34. ...
  35. 25Consultation and co-operation with other ombudsmen Repealed
  36. 25AWorking jointly with the Commissioner for Older People in Wales Repealed
  37. 25BWorking collaboratively with the Commissioner for Older People in Wales Repealed
  38. ...
  39. 26Disclosure of information Repealed
  40. 27Disclosure prejudicial to safety of State or contrary to public interest Repealed
  41. Listed authorities
  42. 28Listed authorities
  43. 29Restrictions on power to amend Schedule 3
  44. 30Provisions in orders adding persons to Schedule 3
  45. Miscellaneous
  46. 31Power to issue guidance
  47. 32Protection from defamation claims Repealed
  48. 33Publicity for complaints procedures
  49. 34Compensation for the person aggrieved
  50. Part 2A: INVESTIGATION OF COMPLAINTS RELATING TO OTHER PERSONS: SOCIAL CARE AND PALLIATIVE CARE
  51. Application of this Part
  52. 34AMatters to which this Part applies
  53. Investigation of complaints
  54. 34BPower to investigate complaints
  55. 34CAlternative resolution of complaints
  56. 34DWho can complain
  57. 34ERequirements: complaints made to the Ombudsman
  58. 34FRequirements: complaints referred to the Ombudsman
  59. Decisions not to investigate etc
  60. 34GDecisions not to investigate complaints or to discontinue investigations
  61. Investigation procedure and evidence
  62. 34HInvestigation procedure
  63. 34IInformation, documents, evidence and facilities
  64. 34JObstruction and contempt
  65. Reports about investigations
  66. 34KInvestigation reports
  67. 34LFurther publicity for investigation reports
  68. 34MAction following receipt of investigation reports
  69. 34NReports: alternative procedure
  70. Special reports
  71. 34OCircumstances in which special reports may be prepared
  72. 34PSpecial reports
  73. 34QFurther publicity for special reports
  74. Interpretation
  75. 34RMeaning of “care home” and “care home provider”
  76. 34SMeaning of “domiciliary care” and “domiciliary care provider”
  77. 34TMeaning of “palliative care service” and “independent palliative care provider”
  78. Part 2B: INVESTIGATION OF COMPLAINTS: SUPPLEMENTARY
  79. Consultation and co-operation
  80. 34UConsultation and co-operation with other ombudsmen
  81. 34VWorking jointly with other Commissioners
  82. 34WWorking collaboratively with other Commissioners
  83. Disclosure
  84. 34XDisclosure of information
  85. 34YDisclosure prejudicial to safety of State or contrary to public interest
  86. 34ZProtection from defamation claims
  87. Part 3: Miscellaneous and General
  88. Conduct of local government members and employees
  89. 35Conduct of local government members and employees
  90. Abolition of existing bodies and offices
  91. 36Abolition of existing bodies and offices
  92. 37Transfer of property, staff etc.
  93. 38Undetermined complaints
  94. General
  95. 39Amendments and repeals
  96. 40Commencement
  97. 41Interpretation
  98. 42Former health care providers social landlords, social care providers and palliative care providers : modifications
  99. 43Consequential, transitional provisions etc.
  100. 44Orders, regulations and directions
  101. 45Extent
  102. 46Short title
  103. Schedule 1: Public Services Ombudsman for Wales: appointment etc.
  104. Appointment
  105. 1Paragraph 1
  106. Status
  107. 2Paragraph 2
  108. Term of office
  109. 3Paragraph 3
  110. Acting Public Services Ombudsman for Wales
  111. 4Paragraph 4
  112. Disqualification
  113. 5Paragraph 5
  114. 6Paragraph 6
  115. 7Paragraph 7
  116. 8Paragraph 8
  117. Remuneration etc.
  118. 9Paragraph 9
  119. Special financial provisions
  120. Paragraph
  121. Staff
  122. 11Paragraph 11
  123. Advisers
  124. 12Paragraph 12
  125. Delegation
  126. 13Paragraph 13
  127. Annual and extraordinary reports
  128. 14Paragraph 14
  129. Estimates
  130. 15Paragraph 15
  131. Accounts
  132. 16Paragraph 16
  133. Audit
  134. 17Paragraph 17
  135. Accounting officer
  136. 18Paragraph 18
  137. Examinations into the use of resources
  138. 19Paragraph 19
  139. Examinations by the Comptroller and Auditor General
  140. 20Paragraph 20 Repealed
  141. Supplementary powers
  142. 21Paragraph 21
  143. Schedule 2: Excluded matters : Part 2
  144. 1Paragraph 1
  145. 2Paragraph 2
  146. 3Paragraph 3
  147. 4Paragraph 4
  148. 5Paragraph 5
  149. 6Paragraph 6
  150. 7Paragraph 7 Repealed
  151. 8Paragraph 8
  152. 9Paragraph 9
  153. 10Paragraph 10 Repealed
  154. Schedule 3Listed authorities
  155. Schedule 3A: Excluded Matters: Part 2A
  156. 1Paragraph 1
  157. 2Paragraph 2
  158. Schedule 4: Conduct of local government members and employees
  159. 1Paragraph 1
  160. 2Paragraph 2
  161. 3Paragraph 3
  162. 4Paragraph 4
  163. 5Paragraph 5 Repealed
  164. 6Paragraph 6 Repealed
  165. 7Paragraph 7 Repealed
  166. 8Paragraph 8 Repealed
  167. 9Paragraph 9
  168. 10Paragraph 10
  169. 11Paragraph 11
  170. 12Paragraph 12
  171. 13Paragraph 13
  172. 14Paragraph 14
  173. 15Paragraph 15
  174. 16Paragraph 16
  175. 17Paragraph 17
  176. 18Paragraph 18
  177. 19Paragraph 19
  178. 20Paragraph 20
  179. 21Paragraph 21 Repealed
  180. 22Paragraph 22
  181. 23Paragraph 23
  182. 24Paragraph 24
  183. Schedule 5: Transfer of staff, property etc.
  184. Interpretation
  185. 1Paragraph 1
  186. Transfer of staff
  187. 2Paragraph 2
  188. 3Paragraph 3
  189. 4Paragraph 4
  190. 5Paragraph 5
  191. 6Paragraph 6
  192. Transfer of property, rights and liabilities
  193. 7Paragraph 7
  194. 8Paragraph 8
  195. 9Paragraph 9
  196. 10Paragraph 10
  197. 11Paragraph 11
  198. 12Paragraph 12
  199. Schedule 6: Consequential amendments
  200. Parliamentary Commissioner Act 1967 (c. 13)
  201. 1Paragraph 1
  202. 2Paragraph 2
  203. 3Paragraph 3
  204. 4Paragraph 4
  205. 5Paragraph 5
  206. Superannuation Act 1972 (c. 11)
  207. 6Paragraph 6
  208. Local Government Act 1974 (c. 7)
  209. 7Paragraph 7
  210. 8Paragraph 8
  211. 9Paragraph 9
  212. 10Paragraph 10
  213. 11Paragraph 11
  214. 12Paragraph 12
  215. 13Paragraph 13
  216. 14Paragraph 14
  217. 15Paragraph 15
  218. 16Paragraph 16
  219. 17Paragraph 17
  220. 18Paragraph 18
  221. House of Commons Disqualification Act 1975 (c. 24)
  222. 19Paragraph 19
  223. National Health Service Act 1977 (c. 49)
  224. 20Paragraph 20 Repealed
  225. Mental Health Act 1983 (c. 20)
  226. 21Paragraph 21
  227. Finance Act 1989 (c. 26)
  228. 22Paragraph 22
  229. Local Government and Housing Act 1989 (c. 42)
  230. 23Paragraph 23
  231. 24Paragraph 24
  232. 25Paragraph 25
  233. Social Security Administration Act 1992 (c. 5)
  234. 26Paragraph 26
  235. Health Service Commissioners Act 1993 (c. 46)
  236. 27Paragraph 27
  237. 28Paragraph 28
  238. 29Paragraph 29
  239. 30Paragraph 30
  240. 31Paragraph 31
  241. 32Paragraph 32
  242. 33Paragraph 33
  243. 34Paragraph 34
  244. 35Paragraph 35
  245. 36Paragraph 36
  246. 37Paragraph 37
  247. 38Paragraph 38
  248. 39Paragraph 39
  249. 40Paragraph 40
  250. 41Paragraph 41
  251. 42Paragraph 42
  252. 43Paragraph 43
  253. 44Paragraph 44
  254. 45Paragraph 45
  255. 46Paragraph 46
  256. 47Paragraph 47
  257. 48Paragraph 48
  258. 49Paragraph 49
  259. 50Paragraph 50
  260. 51Paragraph 51
  261. 52Paragraph 52
  262. 53Paragraph 53
  263. 54Paragraph 54
  264. Deregulation and Contracting Out Act 1994 (c. 40)
  265. 55Paragraph 55
  266. Housing Act 1996 (c. 52)
  267. 56Paragraph 56
  268. 57Paragraph 57
  269. 58Paragraph 58
  270. Audit Commission Act 1998 (c. 18)
  271. 59Paragraph 59 Repealed
  272. Data Protection Act 1998 (c. 29)
  273. 60Paragraph 60
  274. Government of Wales Act 1998 (c. 38)
  275. 61Paragraph 61
  276. 62Paragraph 62 Repealed
  277. 63Paragraph 63 Repealed
  278. 64Paragraph 64 Repealed
  279. 65Paragraph 65
  280. 66Paragraph 66
  281. 67Paragraph 67
  282. 68Paragraph 68
  283. 69Paragraph 69
  284. Freedom of Information Act 2000 (c. 36)
  285. 70Paragraph 70
  286. 71Paragraph 71
  287. 72Paragraph 72
  288. Scottish Public Services Ombudsman Act 2002 (asp 11)
  289. 73Paragraph 73
  290. Health and Social Care (Community Health and Standards) Act 2003 (c. 43)
  291. 74Paragraph 74
  292. 75Paragraph 75
  293. 76Paragraph 76
  294. Public Audit (Wales) Act 2004 (c. 23)
  295. 77Paragraph 77
  296. Schedule 7Repeals