Section 34D Who can complainF1
The persons entitled to make a complaint to the Ombudsman are—
a member of the public (referred to in this Part as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship as a result of a matter to which this Part applies,
a person authorised in writing by the person aggrieved to act on that person's behalf, or
if the person aggrieved is not capable of authorising a person to act on his or her behalf (for example because the person has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.
“Member of the public” does not include a person acting in his or her capacity as—
a care home provider,
a domiciliary care provider,
an independent palliative care provider, or
a listed authority.
It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint.
Annotations
Textual amendments
- F1
Pts. 2A, 2B inserted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 2 (with Sch. 3 para. 3); S.I. 2014/2718, art. 2(b)
Notes on the whole Act
Textual amendments
- F1
Act repealed in part (23.7.2019) by Public Services Ombudsman (Wales) Act 2019 (anaw 3), ss. 75(1)(2), 77(1) (with s. 74); S.I. 2019/1096, reg. 2