Paragraph 5 I1I2
(1)
Condition D is that the scheme requires a reviewer—
(a)
to make a decision as to the extent to which a qualifying complaint is justified; and
(b)
to make that decision as soon as reasonably practicable.
(2)
A scheme does not fail to meet condition D only because it contains provision that a reviewer may dismiss a qualifying complaint without consideration of the merits if the reviewer considers the complaint to be frivolous or vexatious.
Annotations
Commencement
- I1
Sch. 2 para. 5 in force for E. at 1.11.2004 by S.I. 2004/2781, art. 2
- I2
Sch. 2 para. 5 in force for W. at 1.12.2004 by S.I. 2004/3144, Sch. Pt. 1