Regulation 2 Housing support services

The following services are housing support services for the purposes of Article 4 of the Order –

(a)

provision of general counselling and support including befriending, encouraging social intercourse, advising on food preparation, reminding and non-specialist counselling where this does not conflict with similar services provided as personal care;

(b)

assistance with the security of the dwelling required because of the needs of the service user;

(c)

assistance with the maintenance of the safety of the dwelling;

(d)

assistance and supervision on the use of domestic equipment and appliances;

(e)

assistance with arranging minor repairs to and servicing of domestic equipment and appliances;

(f)

provision of life skills training in maintaining the dwelling and curtilage in appropriate condition;

(g)

assistance in how to engage with individuals, professionals and other bodies with an interest in the welfare of the service user;

(h)

assistance on access to the provision of equipment and adaptations to cope with disability;

(i)

advice or assistance in personal budgeting and debt counselling;

(j)

advice or assistance in dealing with relationships or disputes with neighbours;

(k)

advice or assistance in dealing with claims to social security benefits and other official correspondence relevant to sustaining occupancy of the dwelling;

(l)

advice or assistance with resettlement of the service user;

(m)

advice or assistance to enable a service user to move on to accomodation where less or more intense support is required;

(n)

advice or assistance with shopping and errands where this does not conflict with similar services provided as personal care;

(o)

maintenance of emergency alarm or call systems;

(p)

responding to emergency alarm calls, where such calls relate to any housing support service, in accommodation designed or adapted for and occupied by elderly, sick or disabled people;

(q)

controlling access to individual resident’s rooms;

(r)

cleaning of resident’s own rooms and windows;

(s)

providing for the costs of resettlement services;

(t)

encouraging social intercourse and welfare checks for residents of accommodation supported by either a resident warden or a non-resident warden with a system for calling that warden where this does not overlap with similar services provided as personal care or personal support;

(u)

arranging social events for residents of accommodation supported by either a resident warden or a non-resident warden with a system for calling that warden.