Schedule 6 HOUSING BENEFIT AND COUNCIL TAX BENEFIT PERFORMANCE INDICATORSI1

England and Wales

Indicator Number	Description of indicator
1	Security; The numbers per thousand of housing benefit and council tax cases currently administered by the authority, of— (a) claimants visited; (b) fraud investigators in post; (c) fraud investigations undertaken; and (d) convictions from prosecutions or sanctions imposed.
2	The speed of processing: the average time for processing new claims.
3	The speed of processing: the average time for processing notifications of changes of circumstances.
4	The speed of processing: the percentage of renewal claims processed on time.
5	The accuracy of processing: the percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available for the determination for a sample of cases checked post-determination.
6	The accuracy of processing; the percentage of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year.
7	Level of satisfaction with the benefits service.

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