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Schedule 11 HOUSING BENEFIT AND COUNCIL TAX BENEFIT INDICATORS

Original text. Later amendments are not shown.

Indicator NumberDescription of indicator

Note: Definitions of terms and guidance on measuring performance against these indicators are set out in the Housing Benefit and Council Tax Benefit Management Information System Guide produced by the DWP.
NAWPI 11.1 / BV76

Security: Whether the best value authority has a written and proactive strategy for combating fraud and error which embraces specified initiatives including those sponsored by the Department of Work and Pensions (DWP) which is communicated regularly to all staff?

Yes/no

NAWPI 11.3 (a)/ BV78a

Speed of processing:

  1. (a)

    Average time for processing new . claims

NAWPI 11.3 (b)/ BV78b
(b)

Average time for processing notifications of changes of circumstances.

NAWPI 11.3 (c) BV78c
(c)

Percentage of renewal claims processed on time.

NAWPI 11.4 (a)/ BV79a

Accuracy of processsing:

  1. (a)

    Percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available for the determination for a sample of cases schecked post-determination.

NAWPI 11.4 (b)/ BV79b
(b)

The percentage of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the financial year.