Schedule 8 HOUSING BENEFIT AND COUNCIL TAX BENEFIT INDICATORS

Housing Benefit security:—

1. (a)

   the number of claimants visited per 1,000 caseload;

2. (b)

   the number of fraud investigators employed per 1,000 caseload;

3. (c)

   the number of fraud investigations per 1,000 caseload; and

4. (d)

   the number of prosecutions and sanctions per 1,000 caseload.

Speed of processing:—

1. (a)

   average time for processing new claims; and

2. (b)

   average time for processing notification of change of circumstances.

Accuracy of processing: —

1. (a)

   the percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available for the decision for a sample of cases checked post decision; and

2. (b)

   the percentage of housing benefit overpayments recovered.