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Regulation 21 Monitoring

Original text. Later amendments are not shown.

(1)

For the purpose of monitoring the arrangements under these Regulations each NHS body must prepare a report for each quarter of the year for consideration by its Board.

(2)

The reports mentioned in paragraph (1) must—

(a)

specify the numbers of complaints received;

(b)

identify the subject matter of those complaints;

(c)

summarise how they were handled including the outcome of the investigations; and

(d)

identify any complaints where the recommendations of the Healthcare Commission were not acted upon, giving the reasons why not.