Regulation 5 Service user’s guideI1

Northern Ireland

(1)

The registered person shall prepare a service user’s guide which shall include –

(a)

a summary of the statement of purpose;

(b)

the terms and conditions in respect of the services to be provided to service users, including as to the amount and method of payment of fees;

(c)

a summary of the complaints procedure established in accordance with regulation 19; and

(d)

details of how patients can engage with inspectors, including the address and telephone number of the F1RQIA .

(2)

The registered person shall make a copy of the service user’s guide available on request by every service user and any person acting on behalf of a service user.

Annotations

Textual amendments

F1: Words in Regulation substituted (11.4.2014) by Health and Social Care (Amendment) Act (Northern Ireland) 2014 (c. 5), Sch. para. 1(1)(b) (with Sch. para. 1(2))

Commencement

I1: Reg. 5 in operation at 1.4.2005, see reg. 1