Paragraph 5 Amendment of the National Health Service (Pharmaceutical Services) (Scotland) Regulations 2009I1

Schedule 1 (terms of service for pharmacists and pharmacy contractors) to the National Health Service (Pharmaceutical Services) (Scotland) Regulations 2009^f1 is amended as follows.

In paragraph 3 (incorporation of provisions of regulations, etc)—

For paragraph 12 (complaints) substitute—

“Complaints, concerns, comments, feedback;

12.

A pharmacy contractor must have arrangements in place which operate in accordance with section 15 of the Patient Rights (Scotland) Act 2011, and any regulations or directions made under that Act.”.

In paragraph 13 (complaints) for “directions given under section 2(5) of the Act”, substitute “section 15 of the Patient Rights (Scotland) Act 2011”.