Paragraph 184 I1

Section 45 (information with respect to compliance with complaints handling standards) is amended as follows.

After subsection (1) insert—

“(1A)

This section also applies in relation to standards for the handling of complaints made about postal operators by users of their services which are contained in consumer protection conditions imposed under Part 3 of the Postal Services Act 2011.”

In subsection (2), after “providers” insert “ or postal operators ”.