Regulation 10 Procedures for the Ombudsman to refer complaints to the appropriate authority to resolve by way of informal resolutionI1

Where the Ombudsman decides to forward the complaint to the appropriate authority to resolve by informal resolution under Section 53 of the 1998 Act, he shall do so immediately and forward all relevant material.

Where the appropriate authority determines that it is not possible to resolve the complaint by informal resolution, or, the appropriate authority determines that the evidence uncovered shows that the complaint is not suitable for informal resolution, it shall notify the Ombudsman immediately and shall forward all relevant material and the reasons for that decision.

A complaint is not suitable for informal resolution where the Ombudsman is satisfied that the conduct complained of, if proved, would justify a criminal charge.