Regulation 11 Procedures for complaints being formally investigated to be informally resolvedI1

Where the Ombudsman is investigating a complaint under Section 56 of the Act of 1998 and he determines that the evidence uncovered shows that the complaint is suitable for informal resolution, he may refer it to the appropriate authority to informally resolve under Section 53 of the Act.

Where the Chief Constable is investigating a complaint under Section 57 of the Act of 1998 and he determines that the evidence uncovered shows that the complaint is suitable for informal resolution, he may seek permission from the Ombudsman to informally resolve the complaint and if he agrees, informally resolve the complaint under Section 53 of the Act.