Section 16BA Model complaints handling procedure: healthcare whistleblowingF1F2

The Ombudsman must publish, under section 16B, a model CHP for whistleblowers’ complaints to—

The Ombudsman may publish different model CHPs in accordance with this section for different purposes.

Any model CHP published in accordance with this section must include the following definition of whistleblowing—

• “Whistleblowing is when a person who delivers services or used to deliver services on behalf of a health service body, family health service provider or independent provider (as defined in section 23 of the Scottish Public Services Ombudsman Act 2002) raises a concern that relates to speaking up, in the public interest, about an NHS service, where an act or omission has created, or may create, a risk of harm or wrong doing.”