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Listed authorities: complaints handling procedures Listed authorities: complaints handling proceduresF1

Scotland

  1. 16AStatement of principles
  2. 16BModel complaints handling procedures
  3. 16BAModel complaints handling procedure: healthcare whistleblowing
  4. 16CModel complaints handling procedures: specification of listed authorities
  5. 16DDeclarations of non-compliance
  6. 16ESubmission of description of complaints handling procedure: general
  7. 16FComplaints handling procedures: application of other enactments

Annotations

Textual amendments

F1

Ss. 16A-16G and cross-heading inserted (1.8.2010) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 119, 134(7); S.S.I. 2010/221, art. 3(2), sch.