Regulation 2 Interpretation

In these Regulations —

• “action” (“camau”) includes a failure to act (and related expressions must be construed accordingly);

• “complainant” (“achwynydd”) means a person who claims to have sustained injustice or hardship as a result of a matter which SHOW is entitled to investigate under these Regulations other than a social landlord acting in its capacity as such;

• “SHOW” (“OTCC”) means the Social Housing Ombudsman for Wales^f1;

• “relevant action” (“camau perthnasol”) means action taken by the social landlord in its capacity as social landlord;

• “relevant service” (“gwasanaeth perthnasol”) means any service which it is the social landlord’s function to provide in its capacity as social landlord; and

• “social landlord” (“landlord cymdeithasol”) has the same meaning as “Social landlord in Wales” as defined by section 51C(1) of the Housing Act 1996^f2.