Complaints Complaints

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

Sch. 4 para. 25 words inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 20(3)(b)
Sch. 4 para. 1A(b)(iia) inserted by Legal Services (Scotland) Act 2010 s. 118(2)(b)
Sch. 4 para. 23 words substituted by Regulation of Legal Services (Scotland) Act 2025 s. 77(10)
Sch. 4 para. 1A(b)(iv) substituted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 3(3)
Sch. 4 para. 9A 9B inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 10(13)(a)
Sch. 4 para. 23 words inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 10(13)(b)
Sch. 4 para. 14 words repealed by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 12(2)
Sch. 4 para. 14ZA 14ZB inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 12(3)
Sch. 4 para. 14A substituted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 12(4)
Sch. 4 para. 18 words substituted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 18(11)(a)
Sch. 4 para. 18A words substituted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 18(11)(b)
Sch. 4 para. 23 words inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 20(3)(a)
sch. 4 para. 26 inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 20(3)(c)
Sch. 4 para. 19A inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 23(2)(a)
Sch. 4 para. 23(e) inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 23(2)(b)
Sch. 4 para. 16(h) words substituted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 32(4)
Sch. 4 para. 1A(a) words inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 34(2)(a)
Sch. 4 para. 1A(b) words inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 34(2)(b)
Sch. 4 para. 1AA-1AD inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 34(3)
Sch. 4 para. 2(a) words inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 34(4)(a)
Sch. 4 para. 2(b) words inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 34(4)(b)
Sch. 4 para. 3 words inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 34(5)(a)
Sch. 4 para. 3 words inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 34(5)(b)
Sch. 4 para. 4 word substituted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 34(6)
Sch. 4 para. 4A 4B inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 34(7)
Sch. 4 para. 14 word substituted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 34(8)
Sch. 4 para. 6A 6B and cross-heading inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 35(3)
Sch. 4 para. 15 words inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 36(2)(a)
Sch. 4 para. 15A inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 36(2)(b)
Sch. 4 para. 16(da)(db) inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 36(2)(c)(i)
Sch. 4 para. 16 words substituted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 36(2)(c)(ii)
Sch. 4 para. 16A 16B inserted by Regulation of Legal Services (Scotland) Act 2025 sch. 3 para. 36(2)(d)

Notes on Schedule 4

Modifications

C1: Sch. 4 applied (with modifications) (1.10.2004) by The Solicitors (Scotland) Act 1980 (Foreign Lawyers and Multi-national Practices) Regulations 2004 (S.S.I. 2004/383), reg. 13

Notes on Part II

Modifications

C1: Sch. 4 Pt. II (paras. 7–22) applied by Legal Aid (Scotland) Act 1986 (c. 47, SIF 77:2), ss. 31(10), 45, Sch. 4 para. 2