Paragraph 25.11

Without prejudice to Condition 14 (non-payment of bills), the Licensee shall make provision to ensure that such of its residential customers who are so disabled as to be dependent on the telephone are able to participate in a scheme to safeguard telephone services to such customers. The scheme shall—

(a)

enable such customers to give prior notification to the Licensee of a nominee to whom—

(i)

that customer’s telephone bill shall initially be sent; or

(ii)

any enquiry to establish why a telephone bill has not been paid shall be made;

(b)

permit the nominee to pay that customer’s telephone bill on his behalf;

(c)

require the nominee to give his prior consent to the Licensee to act in such capacity;

(d)

not require the nominee to accept liability to pay the telephone bills of that customer; and

(e)

be provided at no cost to the eligible customer.