Paragraph 25.12

The Licensee shall make available, free of charge, and in a format reasonably acceptable to any residential customer who is blind or whose vision is impaired, upon their request:

(a)

any contract (or any subsequent variation thereof) with that customer for the provision of Fixed Publicly Available Telephone Services (including any publicly available terms or conditions referred to in that contract or variation);

(b)

any bill rendered in respect of those services,

and an acceptable format would, for these purposes, consist of print large enough for such customer to read, Braille or electronic format appropriate to the reasonable needs of the customer.