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Paragraph 12 Conciliation and dispute resolution procedure

Changes not yet applied. Later legislation changes this provision in ways not yet written into the text below:

This shall include guidelines for users on the appeal mechanisms available for conciliation and resolving disputes with the relevant Licensee, according to the procedures described in Article 27 of the Voice Telephony Directive. This shall also include a summary of the procedures for resolving disputes referred to in Article 22(2) of the Voice Telephony Directive.