Part 2 HANDLING OF COMPLAINTS AND CONDUCT MATTERS ETC
United Kingdom
- 12Duties to preserve evidence relating to complaints
- 13Initial handling and recording of complaints
- 14Keeping of records
- 15Failures to notify or record a complaint
- 16Handling of complaints by the relevant appropriate authority
- 17Conduct matters arising in civil proceedings
- 18Recording etc. of conduct matters in other cases
- 19Duties to preserve evidence relating to conduct matters