Regulation 15 Failures to notify or record a complaintI1

This regulation applies where anything which is or purports to be a complaint has effect as being received by the relevant appropriate authority (whether in consequence of having been made directly to the relevant appropriate authority or by way of a notification under regulation 13(1) (initial handling and recording of complaints)).

If the relevant appropriate authority decides not to take action under regulation 13 for notifying or recording the whole or any part of what has been received, the relevant appropriate authority shall notify the complainant of the following matters—

The complainant shall have a right of appeal to the F1Director General against any failure by the relevant appropriate authority to make a determination under regulation 13 or to notify or record anything under that regulation if the failure is in respect of conduct which the relevant appropriate authority is required to refer to the Director General under regulation 21(1)(a) or (b) (reference of complaints to the Director General).

On an appeal under this regulation, the Director General shall—

and it shall be for the relevant appropriate authority to comply with any directions given under sub paragraph (b).

Directions under paragraph (4)(b) may require action taken in pursuance of the directions to be treated as taken in accordance with any such provision of regulation 13 as may be specified in the direction.

The Director General—