Regulation 69 Appeals to the Director General: failures to notify or record a complaintF1I1

An appeal under regulation 15 against any failure referred to in regulation 15(3) (failures to notify or record a complaint) shall be made within 28 days of the date on which notification of that failure is made or sent to the complainant under regulation 15(2).

Any such appeal shall be made in writing and shall state—

Where the Director General receives such an appeal F2the Director General shall—

Where the Director General receives an appeal which fails to comply with one or more of the requirements mentioned in paragraph (2), the Director General may decide to proceed as if those requirements had been complied with.

The relevant appropriate authority shall supply to the Director General any information reasonably requested under paragraph (3)(b).

The Director General shall determine the outcome of the appeal as soon as practicable.

The Director General shall notify the complainant and the relevant appropriate authority of the reasons for F3the Director General’s determination.

The Director General may extend the time period mentioned in paragraph (1) in any case where the Director General is satisfied that by reason of the special circumstances of the case it is just to do so.