Section 27 Approval of customer standards code

The F1Commission may, after consulting F2every water services provider and sewerage services provider and F3Consumer Scotland, approve a customer standards code submitted under section 26(1) or (3)—

Where—

the Commission must send the code (with any modifications to it agreed by the Commission and Scottish Water) to the Scottish Ministers.

Where 3 months have elapsed since the Commission has received a customer standards code by virtue of section 26(1) or (3) and the Commission has neither—

Scottish Water may require the Commission to send it to the Scottish Ministers.

The Scottish Ministers may, after consulting F4every water services provider and sewerage services provider and F5Consumer Scotland, approve a code sent to them under subsection (2) or (3)—

Where the Commission approves a customer standards code under subsection (1), the Commission must send a copy of the code as so approved to the Scottish Ministers.

Where the Scottish Ministers approve a customer standards code under subsection (4), they must send a copy of the code as so approved to the Commission.