Regulation 2 Amendment of Regulations

The Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989^f1 are amended–

(1)

in regulation 3(1), by the insertion after the words “being a visit” of the words “in connection with the provision of supplies of water, or as the case may be, of sewerage services”;

(2)

in regulation 4, by the substitution for paragraph (3)(b) of the following sub-paragraph–

“(b)

in the case of a query, that severe weather conditions made it impracticable to make a visit reasonably required, in the undertaker’s opinion, for the purpose of replying; or”;

(3)

in regulation 5–

(a)

in paragraph (2)(a), by the substitution for the words “necessitates a visit” of the words “reasonably requires a visit”;

(b)

by the insertion after paragraph (2)(b) of the following sub-paragraph–

“(c)

in the case of a complaint in relation to which sub-paragraph (a) applies, to despatch a substantive reply to the customer within 20 working days from the date of the receipt of the complaint.”; and

(c)

by the insertion in paragraph (3)(e) after the word “complaint” of the following words–

“; or

(f)

that severe weather conditions made it impracticable to make a visit reasonably required, in the undertaker’s opinion, for the purpose of replying as mentioned in paragraph (2)(c)”; and

(4)

in regulation 7–

(a)

in paragraph (3), by the insertion after the words “that customer” of the words “(or credit to his account)”; and

(b)

in paragraph (4)(iii), by the insertion after the words “supply was” of the words “interrupted or”.

Annotations

Footnotes

f1: S.I. 1989/1159.