Regulation 17F Entitlement to payment or credit where supply not restored as promised or as requiredF1F16

This regulation applies where the supply of water to premises is interrupted or cut off otherwise than—

Such an incident is referred to in this regulation as a “supply incident”.

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The English wholesaler must restore the supply following a supply incident—

Subject to F5paragraphs (6) and (6A), if the English wholesaler fails to restore the F6supply following the supply incident by the time by which the English wholesaler should, under paragraph (3), have done so—

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The English service provider need not pay the customer, and the English wholesaler need not pay the English service provider, under paragraph (4)—

An English wholesaler is not required to make payments under paragraph (4) to a customer in respect of a particular supply incident which, in total, exceed twice the water supply charge amount.

The “water supply charge amount”, in relation to a customer, is a sum equal to the charges payable by the customer for the relevant supply period for the supply of water to the affected premises.

For the purposes of paragraph (6B), the relevant supply period, in relation to a particular supply incident, is the period of 12 months beginning with the day on which the supply was interrupted or cut off.

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